QUESTIONS

Clinique GO™ » Questions
Who are your services for?

Our at-home services are for individuals of any age (pediatric, adult, and geriatric patients) who want to receive health care treatments in the comfort of their own home. Whether in your home or at your workspace, retirement home, convalescent centre, group home, hospital, or elsewhere, our experienced personnel will adapt their approach to your specific condition.

Which regions do you serve?

Clinique GO™ offers health services in Montreal as well as in Greater Montreal, including Laval and Longueuil. 

No matter where you are in these areas, our professionals will travel directly to your home or workspace to offer you the services you require.

GO Health Institute is available everywhere in Quebec, even in remote regions.

How long will the professional be in my home?

Our services usually last from 45 to 90 minutes, according to the needs of the client. We adopt a tailored approach for every case.

Is there a long waiting list?

Generally, you will be able to obtain an appointment within 48 hours. We are able to quickly meet the needs of our clients. Because the number of requests can vary from one day to another, our team will do everything they can to provide service to you as fast as possible. Some alternative options may be offered to you.

Which method of payment do you accept?

Payment for our services is made by credit card previously registered, once the service has been rendered.  Instructions for pre-authorized payment will be sent to you when the file is opened.

Only certain services such as respiratory therapy, homecare physician and nursing care can be paid for on site.

A confirmation of payment will be sent to you by e-mail.  

An official receipt will be emailed to you within 24 business hours following payment for your service.

Payment is made after a professional service has been rendered. No payment will be accepted before the service is rendered.

Credit cards accepted :

  • Mastercard
  • Visa
  • Amex
  • Discovery

Consulting a physician can be paid cash.

Cheques are no longer accepted.

Are your services covered by insurance?

Even though most of our services are refunded by private insurance companies, coverages may vary from one policy to another and from one insurance provider to another. The amount refunded may vary and some services may not be refunded at all or certain conditions may apply. It is entirely up to the client to obtain information from their insurance provider on the conditions for reimbursement before booking an appointment. Clinique GO is in no way responsible for an insurance provider or paying agent denying reimbursement. The invoice for professional fees will be sent directly to the client. Furthermore, tax credits may be available through various governmental programs. Please obtain information from governmental agencies. Some of our mobile services are taxable.