Terms of Sale

These terms and conditions apply to all billed services, regardless of the method of scheduling.
Clinique GO™ » Policies

General Cancellation Policy

A fee of 50% of the session fee will apply if you cancel less than 24 business hours in advance. Travel by the professional will automatically result in 100% of the fee. Since we are closed on weekends, Monday appointments must be cancelled by 11:30 a.m. on the previous Friday.

All fees already incurred and authorized by the client before the scheduled session will be paid at 100% by the client, despite a cancellation (e.g.: laboratory, preparation of forms).

Please notify us as soon as possible to avoid any cancellation fees or fees incurred for the travel of the professional: info@cliniquego.com

Cancellation Policy Services for Psychological

The cancellation policy may vary from one psychologist to another. You will be informed of your psychologist’s cancellation policy when you make your first appointment.

Billing, Payment, and Receipt for Insurance Purposes

Payment for our services is made by preregistered credit card once the service is rendered. Instructions for pre-authorized payment will be sent to you when you open your file.

Only certain services such as respiratory therapy, home care physicians, and nursing care can be paid for on-site. Please note that physician services can be paid in cash.

Confirmation of payment will be sent to you by email.

An official receipt will be emailed to you within 24 business hours of payment for your service.

Accepted credit cards:

  • Mastercard

  • Visa

  • Amex

  • Discover

Late payment fees and interest will apply if the payment information on the pre-authorized payment form is incorrect.

The price is payable in full and in one payment following the service. All services are payable in Canadian dollars.

A fee of 1.5% per month (19.56% per year) applies from the date of service if payment is not received within 30 days of an unsuccessful payment attempt (pre-authorized payment).

Parking, report writing, or form fees may apply. Payment instructions will be provided.

No refunds are available.

Privacy policy

Last updated: September 15, 2023

At Clinique GO, protecting your personal information is essential, and our privacy policy is designed to inform you of the practices adopted in accordance with Quebec's Bill 25 (Act respecting the protection of personal information in the private sector).
Collection of personal information

At Clinique GO, we collect the following information through our appointment request form on our website (Salesforce) :

  • First name, last name

  • Mailing address

  • Postal code

  • E-mail address

  • Telephone/fax number

  • Date of birth

  • Sensitive health information (reason for consultation)

  • Availability (for an appointment)

  • Authorized contact person (if form is completed by another person) and contact details (telephone, e-mail, relation with the patient)

We use the Square (Canada) platform for credit card information in order to confirm an appointment and process payment once the service has been rendered.
When you contact us by e-mail via the team page, we use Microsoft. Our team uses BAMBOO HR to send us your application. All this information is treated with the utmost confidentiality.
Use of personal information

The personal information we collect via our web form is gathered in order to respond to your request and to contact you with the service that is best suited to your needs.

Credit card information is collected securely for the purpose of paying for services and issuing invoices/receipts in accordance with current requirements.

E-mail information and applications will be treated confidentially and forwarded to the appropriate members of our team only.
Protection of personal information

The personal information we collect is kept in a secure environment. The people who work for us are required to respect the confidentiality of your information and have received training on Bill 25 and the confidentiality of personal information.

We have implemented appropriate physical, technical and administrative safeguards to protect our customers' personal information from loss, deletion, alteration or unauthorized use.

To ensure the security of your personal information, we use the following measures:

  • SSL protocol

  • Network monitoring software

  • Computer backup

  • Access logging

  • Two-factor authorization

  • Firewall

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your data and transactions. However, as no mechanism offers 100% security, there is always an element of risk when using the Internet to transmit personal information.

By completing an appointment request (via our web form), communicating with us via our application form, contacting us via our ''team'' page or by using our services, you consent to our privacy policy.
Data sharing

  • Clinique GO™ is committed to keeping the individual’s identities confidential who use its website.

  • Clinique GO™ does not routinely collect information about the identity of individuals who visit its website.

  • Clinique GO™ does not disclose, transmit or sell any personal information relating to his website visitors. Thus, any information provided by a visitor is used only for the purpose for which it was provided unless explicitly authorized by that visitor.

Privacy Officer

In compliance with the Act respecting the protection of personal information in the private sector, Clinique GO has appointed Bériza Larose as Privacy Officer.

As Privacy Officer, Ms. Larose will ensure that best practices in the management of personal information are always in effect within our company.


We are committed to respecting the legislative provisions set out in Quebec's Bill 25 (Act respecting the protection of personal information in the private sector).

Changes to this policy

Clinique GO reserves the right to modify its privacy policy. The date of the last update will be indicated on this page.