These conditions apply to all billed services, no matter the chosen option for making appointments.

Clinique GO™ » Policies

General Cancellation Policy

A fee of 50% of the session fee will apply if you cancel less than 24 business hours in advance. Travel by the professional will automatically result in 100% of the fee. Since we are closed on weekends, Monday appointments must be canceled by 12:30 pm on the previous Friday.

All fees already incurred and authorized by the client before the scheduled session will be paid at 100% by the client, despite a cancellation (e.g.: laboratory, preparation of forms, etc.).

Please notify us as soon as possible to avoid any cancellation fees or fees incurred for the travel of the professional:

  • at


Cancellation policy for  psychological services

The cancellation policy may vary from one psychologist to another. You will be informed of your psychologist’s cancellation policy when you make your first appointment.


Billing, payment and receipt for assurance purposes

Payment for our services is made by pre-registered credit card once the service is rendered. Instructions for pre-authorized payment will be sent to you when you open your file.
Only certain services such as respiratory therapy, home care physician, and nursing care can be paid for on-site. Please note that physician services can be paid in cash.

Confirmation of payment will be sent to you by email.

An official receipt will be emailed to you within 24 business hours of payment for your service.

Accepted credit cards:

  • Mastercard
  • Visa
  • Amex
  • Discovery


Late payment fees and interest will apply if the payment information on the pre-authorized payment form is incorrect.

The price is payable in full and in one payment following the service. All services are payable in Canadian dollars.

A fee of 1,5% per month (19.56% per year) applies from the date of service if payment is not received within 30 days of an unsuccessful payment attempt (pre-authorized payment).

Parking, report writing, or form fees may apply. Payment instructions will be provided.

No refunds are available.



The principles underlying the Clinique GO™ website privacy policy comply with all applicable laws governing the protection of personal information on the Internet. These principles are the following:

  • Clinique GO™ is committed to keeping the identities of individuals who use its website confidential;
  • Clinique GO™ does not routinely collect information about the identity of individuals who visit its website;
  • If a person discloses personal information when registering or subscribing to the various Clinique GO™ services, the contact information provided by that person will only be retained to send the information that is the subject of the request;
  • Clinique GO™ does not disclose, transmit or sell any personal information relating to visitors to its website. Thus, any information provided by a visitor is used only for the purpose for which it was provided unless explicitly authorized by that visitor.